Customer service

Our customer service representatives are trained for all our programmes and have a direct access to our processing platform to provide your customers with the most appropriate reply and solution
  • Phone customer service, email and chat, from Monday to Saturday, 9am to 6pm;
  • Interactive Voice Interface dedicated line for any emergency outside these hours (loss, theft, cancellation, etc);
  • Continuous training of our teams on new products and new technologies;
  • Monitoring, customised reporting, statistics and complete records of all exchanges through our ticketing software.
Excellence at the service of your customers

Our customer service delivers a high level of efficiency and quality. Our multilingual call center is not like the others. It is an in-house call center, based in Europe, multidisciplinary and continuously trained to answer customers’ questions and deliver the best customer service possible.

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